Citizens Communication Via E-Mail With The E-Government Services. An Exploratory Study Of A Sample Of An Algerian Citizens From Ouargla Province
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Abstract
This study aims to identify the extent of using e-government services by citizens in the Algerian society and figure out the reality of e-government services from the point of view of the citizens. The study was conducted from January until May 2022 using a direct observation tool based on the qualitative approach. The current study concluded that the citizens at Ouargla communicate has a less percentage with e-government services due to the specificity of Algerian society by interconnecting it in paper transactions and not changing their lifestyle. Roger's theory of the proliferation of innovations states that the members of society are in a stage of awareness of these electronic public services.
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