QUALITY OF ROOM SERVICE AT NAM CUONG HOTEL IN HAI DUONG, VIETNAM

Abstract

The article presents fundamental theories about the quality of room service in the hotel system and the factors influencing the quality of room service in the hotel system. It focuses on analyzing and providing evaluations of the current state of room service quality at Nam Cuong Hotel in Hai Duong. Consequently, it offers some recommendations to improve the quality of room service at Nam Cuong Hotel in Hai Duong. The research subjects are convenience standards, facility standards, hygiene standards, courteous and attentive standards, and safety standards. The research methods include the approach method, data collection, and comparative analysis method. The research results show that enhancing the quality of room service is of utmost importance and should be consistently maintained by the housekeeping department. Improving the quality of room service equates to improving the overall quality of hotel services.