Factors determining total quality management in the manufacturing industries: An empirical study

Abstract

Total quality management (TQM) is a critical component of the manufacturing industry that
aims to provide the highest level of customer satisfaction by continuously improving all
processes. The goal of this paper is to identify the critical factors influencing TQM
implementation in manufacturing industries. A literature review of various research papers,
journals, and books on TQM in manufacturing industries was conducted as part of the study.
According to the research findings, various factors such as “leadership commitment,
employee involvement, customer focus, continuous improvement, and supplier involvement”
influence TQM implementation in manufacturing industries. The study also revealed that the
effective integration of these factors into the manufacturing process is critical to the success
of TQM implementation. Furthermore, the research findings suggest that implementing TQM
can result in a variety of benefits for manufacturing industries, such as increased customer
satisfaction, improved product quality, and higher profitability. However, several obstacles,
such as resistance to change, a lack of resources, and insufficient training, may impede TQM
implementation in manufacturing industries. To summarize, implementing TQM in
manufacturing industries necessitates a thorough understanding of the critical success factors.
Manufacturing industries can achieve continuous improvement in all processes and provide
high-quality products and services by addressing challenges and effectively integrating
critical factors.