Factors Influencing Consumers’ Continuance Intention to Use Mobile Payments in Indonesia

Felicia Widjaja, Maghfira G. Oktaviani, Vernica V. Audian, Willy Gunadi

doi:10.17762/pae.v57i9.600

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Published: Jan 26, 2021

DOI: https://doi.org/10.17762/pae.v57i9.600

Felicia Widjaja, Maghfira G. Oktaviani, Vernica V. Audian, Willy Gunadi

Abstract

Mobile payment is well known by Indonesian as one of the most used payment tools, especially in today's digital era. This research aims to identify and measure factors that encourage continuance intention from the use of mobile payment services. Data were collected from online questionnaires of 210 respondents using the PLS-SEM analysis method. The results showed that the factors that positively affect the continuance intention of the use of mobile payment are compatibility and speed. In addition, security is the factor that the users are most concerned about. However, there are numbers of implications and right solutions to support the results of this research.

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Vol. 57 No. 9 (2020): Volume 57 No. 9 (2020)

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